Having had around 18 months of problems with a new boiler installation and no other heating engineer willing or able to sort things out for us, a short visit from Ray this afternoon dealt with one issue, put our minds at rest about another problem and serviced the boiler for us. Ray also helped us with a couple of plumbing issues while he was here and all this for just a little more than the call-out/boiler servicing charge. No hesitation in recommending Ray - and we will certainly be calling on him again in the future.