Ray got in touch almost immediately and arrived promptly the following day to complete the work as arranged. He completed the investigation, finding the root cause of the problem in short order, made everything safe, gave me several options to rectify the fault - then completed the work - finishing to a high standard, and within the agreed time. I am highly satisfied with the good standard of the work and the sound safety advice freely given. Ray is also an amiable bloke, and clearly a very experienced electrician. Highly recommended - the next electrical job I have - has got Rays name on it!