“Phoned Ray on the off-chance, he said he could make it same day, brilliant! Seemed to really know his stuff, diagnosed cause of low flow-rate and was correct. Persevered into evening with a part which was very difficult to remove and got it off, Returned early next morning with new part, fitted, and bingo! Flow rate back to good, such a relief to have decent shower flow again! So I can heartily recommend Ray, friendly, efficient, listens to what you say, goes the extra mile to get the job done, does it well for a reasonable price and keeps you informed along the way. See you next year Ray.”